Shipping Info & Time / Order FAQ's
We strive to ship products in the fastest possible manner. However, please allow 7 to 10 business days for delivery for ALL items on this site. Please allow 1-4 days for processing (especially for mounted tire wheel packages) and an additional 5-7 business days for delivery, although many items are delivered sooner. We ship only to the lower 48 United States using Fedex or UPS Ground services. Expedited delivery options are not available.
Please allow AMPLE time for processing, especially for mounted tire and wheel kits, which are custom built after the order is placed. Once your order has been completed and shipped, tracking information will be sent to the email address on file.
Due to the nature and size of the products we carry, we cannot ship to a PO Box. Please provide us with a valid shipping address when placing an order. We do not ship to Alaska, Hawaii, AFO/APO, or any international countries.
How do I know the order was received?
After placing an order online, you will receive an order confirmation with an Order ID number, confirming your order has been placed. Also, if your email address was entered correctly without any typo issues, you will receive an email confirmation as well. Please check your junk mail or spam folder as the email may have been filtered.
You can also login to your account to see your past order(s), see current order status, and view tracking information.
How do I know the items are in stock?
While we try our best to maintain stock status online, occasionally some items may be out of stock, backordered or discontinued. In the event that any part of your order cannot be fulfilled, we will attempt to notify you by email or phone within a reasonable amount of time. If we are unsuccessful in contacting you, we will automatically refund you for the items we are unable to fulfil.
Why has a pending charge disappeared from my card?
When you check out, the order amount is for an authorization only. We will charge your card (capture the funds) only if the order is able to be processed. If a couple of business days have passed without us (the merchant) finalizing the authorization, you may see the pending authorization disappear. If this happens, the transaction will come through later once the order has been processed and completed. Tracking information is emailed once the items are shipped!
How do I cancel my order?
If an order has already been processed for shipment, it cannot be cancelled (even if you have not received tracking). Once orders are submitted, they are processed in 0-4 days in a variety of ways with people and distributors working behind the scenes to fulfill it. If for some reason you need to cancel your order, please contact us immediately! IF in the event we are able to stop the order, payment may still be required for transaction fees, handling fees, tire mounting labor fees, and/or intercept fees if applicable. Otherwise refer to the returns policy for returning the items.
Will I be charged sales tax?
In June of 2018, in the case of South Dakota vs Wayfair, the U.S. Supreme Court ruled that states may now require remote sellers with no physical presence in a state to collect sales tax on sales of taxable products delivered to customers in that state. Each state determines the economic nexus for remote sellers. We are currently required by law to collect sales tax on all orders delivered to the following states:
When applicable, taxable amounts are calculated at the time of checkout.
In addition, many states require that out-of-state and internet purchases be subject to their sales tax regulations, which should be paid by for by the purchaser to their state, even if the sales tax was not collected by us (the remote seller) at the time of the order.
Where is the rest of my order?
Due to the nature and size of our items, shipping multi-piece items may get separated while in-transit or sent from multiple warehouses. Fedex and UPS are slammed with millions of items each day! Often times we see that the remaining parcels are still in transit and things will resolve themselves within a day. First, please check the tracking information that was emailed. There may be several tracking numbers which are associated with a master tracking number. Complete tracking details, including the latest scans, can be seen at the UPS or Fedex websites. Second, please be patient and wait one business day for delivery for the rest of your shipment. Third, if you still have not received your complete shipment and believe an item is missing or lost, please call or email us with your order information including Order ID and tracking number. We will then take any and all necessary actions for resolution.
Rest assured, we will stand behind the transaction (that's our commitment to you) and make sure you receive all items purchased!